Hibajer FAQ - Frequently Asked Questions

No, each person can only have one Hibajer Can create an account. Creating multiple accounts violates our terms and conditions, and doing so will result in all your accounts being permanently suspended and deposited funds may be forfeited.

Hibajer Uses advanced technology to detect duplicate accounts. We track IP addresses, device IDs, payment methods, and other information. With one account, you can enjoy all benefits and keep your transaction history in one place.

If you forget your password, don't worry. Click the "Forgot Password?" link on the login page. Provide your registered email or mobile number and Hibajer Will send a password reset link.

Click the link to set a new password. For security, your password should be strong - at least 8 characters combining uppercase, lowercase, numbers, and special characters. If you don't receive the email, check your spam folder or contact our support team.

Hibajer Account verification is an important security step. To verify your identity, you'll need to submit the following documents:

• ID documents: National ID Card (NID), passport, or driving license
• Proof of address: Utility bill, bank statement, or government letter (within 3 months)
• Selfie: A clear selfie holding your ID

All documents must be clear and readable. Hibajer Verification is usually completed within 24 hours. Once verification is complete, you'll receive full withdrawal limits.

Yes, you can update your account information at any time. After logging in, go to "Account Settings" and change your email, mobile number, password, and other details. However, the name and date of birth provided during registration cannot be changed as they are linked to your identity verification.

If you want to correct your name or date of birth, Hibajer Contact the support team and submit the required documents. Additional verification may be needed when changing sensitive information for security purposes.

Two-Factor Authentication (2FA) for your Hibajer Doubles your account security. To activate it, go to account settings and find the 2FA option in the "Security" section. You can enable 2FA using SMS or the Google Authenticator app.

Verify your mobile number for SMS 2FA and receive an OTP each time you log in. To use Google Authenticator, download the app and Hibajer Scan the QR code provided. Once 2FA is enabled, only you can access your account.

If your account is locked due to multiple incorrect password attempts, this is a security measure that prevents unauthorized access. The account typically unlocks automatically after 30 minutes. If you want to unlock it faster, Hibajer Contact the support team.

After the support team verifies your identity, they'll unlock your account immediately. To avoid this issue in the future, save your password in a secure place or use a password manager.

Yes, you can close your Hibajer You can close your account. Go to account settings and select the "Close Account" option. Before closing your account, make sure your balance is zero and all bonuses have been claimed. Once the account is closed, all your data will be deleted.

If you want to take a temporary break, use "self-exclusion" instead of closing your account. This lets you suspend your account for a set period and reactivate it later.

Hibajer Depositing is extremely easy and instant. After logging in, click the "Deposit" button. You'll see we support multiple payment options:

• Mobile Banking: Mobile Pay, Nagad, Rocket
• Bank Transfer: Directly from your bank account
• Crypto: Bitcoin, USDT, Ethereum
• Card: Visa, Mastercard

Select your preferred payment method, enter the amount, and follow the instructions. Hibajer All deposits are processed instantly and credited to your account.

Hibajer The minimum deposit at is just BDT 500. This ensures all players can play within their budget. Maximum deposit limits depend on the payment method:

• Mobile Pay/Nagad/Rocket: Up to BDT 50,000 per transaction
• Bank Transfer: Up to BDT 5,00,000 per transaction
• Crypto: No limit
• Card: Up to BDT 1,00,000 per transaction

If you need higher limits, join the VIP program and get even higher limits.

Hibajer Withdrawing money from is fast and secure. After logging in, click the "Withdraw" button and select your preferred payment method. Enter the withdrawal amount and provide your payment details.

Before withdrawing, make sure your account is fully verified. KYC verification is mandatory for first-time withdrawals. Hibajer Withdrawals are typically processed within 1-24 hours, though most withdrawals are completed within a few hours. Mobile banking withdrawals are the fastest.

Hibajer Ensures the fastest withdrawal processing. Withdrawal time depends on the payment method:

• Mobile Pay/Nagad/Rocket: 1-4 hours
• Bank Transfer: 1-2 working days
• Crypto: 2-6 hours
• Card: 3-5 working days

VIP members get priority withdrawals and their transactions are processed faster. There may be slight delays during busy periods or on weekends. Hibajer Always committed to providing the fastest service.

Hibajer Strives to keep fees minimal so you get maximum profit. Mobile banking withdrawals typically have no fees. Bank transfers may have 1-2% processing fees, and crypto withdrawals are subject to network fees.

VIP members receive a set number of fee-free withdrawals monthly. Fees are always shown before withdrawal so you know the exact amount. Hibajer Believes in transparency and has no hidden charges.

If your deposit doesn't appear in your account within 15 minutes, first check the following:

• Whether your payment was completed successfully
• Whether you've received a confirmation SMS from your bank or payment provider
• Whether you're logged into the correct account
• Check your deposit history to see if the transaction is in pending status

If the problem persists, immediately Hibajer Contact the support team and provide your transaction ID or payment receipt. We'll resolve the issue quickly.

For security and anti-money laundering purposes, Hibajer You'll typically be asked to withdraw using the same payment method you used to deposit. For example, if you deposited via Mobile Pay, you'll need to withdraw to Mobile Pay.

However, in special circumstances or if your deposit method doesn't support withdrawals, you can contact the support team. After verifying your identity, they may approve withdrawal to an alternative payment method.

Hibajer Supports Bitcoin, USDT, and Ethereum. To deposit with crypto, go to the "Deposit" section and select the crypto option. You'll receive a wallet address to send your crypto to.

Send the correct amount from your wallet to the provided address. After confirmation on the blockchain network, the money will be credited to your Hibajer Will be credited to your account (usually 10-60 minutes). Crypto payments are completely anonymous and fast. The withdrawal process is the same - provide your wallet address and Hibajer will send your crypto.

Payment failures can happen for various reasons. Common issues include insufficient balance, incorrect payment details, network problems, or restrictions from your bank/payment provider. If your payment fails, first verify your account balance and payment details.

If the problem persists, try a different payment method or contact your bank/payment provider. Hibajer The support team can also help you and identify the cause of the failure.

Yes, Hibajer Supports international payment methods. You can use Visa and Mastercard credit/debit cards accepted worldwide. Cryptocurrency is another excellent international option that works without borders.

Currency conversion fees may apply for international payments. Hibajer Offers competitive exchange rates so you get maximum value. International payments may typically take a bit longer to process.

Hibajer Has 5,000+ games provided by the world's top game providers. Our game collection includes:

• Slot Games: 3,000+ slot games including classic, video, and jackpot slots
• Live Casino: Blackjack, roulette, baccarat, poker with real dealers
• Sports Betting: Cricket, football, tennis, and 30+ other sports
• Table Games: All classic casino games
• Crash Games: Aviator, JetX, and more
• Fishing Games: Fun and profitable

New games added every week so you always have something new to play.

Yes, Hibajer Most slots and table games can be played in demo mode. Demo mode lets you learn and practice games without risking real money. Click the "Demo" or "Free Play" button on any game and start playing instantly.

However, Live Casino games and Sports Betting can only be played with real money. Demo mode winnings are not real and cannot be withdrawn. To win real money, deposit real money and play.

Hibajer All games are completely fair and random. We only use games from licensed and certified game providers who use RNG (Random Number Generator) technology. This technology ensures every spin, card deal, or dice roll is completely random.

Our games are regularly tested by independent auditing agencies to ensure fairness. Live Casino games have real dealers providing complete transparency. Hibajer Believes in fair play and does not manipulate any games.

Each game has its own RTP (Return to Player) rate which indicates the winning probability. Generally, higher RTP means higher winning chances. Hibajer A:

• Blackjack: Highest RTP (99%+) with proper strategy
• Roulette: 97-98% RTP
• Baccarat: 98-99% RTP
• Slots: 94-97% RTP (depending on game)

However, remember that all casino games come with a house edge and in the long run the casino has the advantage. Play responsibly and only with money you can afford to lose.

Hibajer The Live Casino gives you a real casino experience. Real dealers run games via live video stream, and you place bets from your device. Dealers are professional and friendly and can talk to you through chat.

Live Casino tables are broadcast from high-quality studios and multiple cameras capture all the action. You can watch cards being dealt or the roulette wheel spin in real time. It's a fully immersive and authentic experience.

Yes, Hibajer All games are mobile-optimized. You can play from anywhere on your smartphone or tablet. Our mobile website works perfectly on all devices and browsers. You get the full game collection and features just like on desktop.

For a better experience Hibajer Download the mobile app. The app is fast, smooth, and offers offline access. Available for both Android and iOS.

Your complete game history Hibajer Is stored in your account. After logging in, go to "My Account" and select the "Betting History" or "Game History" section. Here you can view all your bets, wins, losses, dates, and times.

You can filter by specific games, date range, or bet type. This information helps you understand your playing patterns and improve your strategy. Game history can be downloaded in PDF or Excel format.

Hibajer Rewards regular players with various types of bonuses:

• Welcome Bonus: 100% match bonus up to BDT 50,000 for new players
• Deposit bonus: 50-200% bonus on each deposit
• Cashback: 10% weekly cashback on your losses
• Free Spins: Free spins on selected slot games
• Reload Bonus: Special bonuses for regular players
• Referral Bonus: Earn by referring friends

Check our promotions page regularly for new offers.

Claiming a bonus is very easy. Go to the "Promotions" page and select your preferred bonus. Read the terms and conditions of each bonus and click the "Claim" button. Some bonuses activate automatically, while others require you to enter a bonus code during deposit.

Welcome bonuses are usually added automatically to your first deposit. If you don't receive the bonus, contact the support team. Remember, only one bonus can be active at a time.

Wagering requirements are how many times you need to bet before you can withdraw bonus money or winnings. For example, if you receive a BDT 1,000 bonus and the wagering requirement is 20x, you'll need to bet a total of BDT 20,000 (1,000 x 20) before withdrawal.

Hibajer Wagering requirements typically range from 15x to 40x, depending on the bonus type. You can see your current wagering progress in the "Bonus" section. Not all games contribute equally to wagering requirements—slots usually count 100%, table games 10-20%.

Yes, you can cancel your active bonus at any time. Go to the "Bonus" section and click the "Cancel Bonus" button. However, remember that canceling a bonus will forfeit all bonus money and winnings made with the bonus. Only your actual deposit money will remain.

If you don't want to meet the bonus requirements or prefer to withdraw quickly, canceling the bonus is a good option. However, think carefully before canceling because once you do, you won't be able to get it back.

Hibajer The referral program rewards you for referring friends. Go to the "Refer a Friend" section in your account and get your unique referral link. Share this link with your friends.

When someone you refer registers and deposits, both you and your friend receive a bonus. You can typically earn BDT 1,000-5,000 per successful referral. There's no limit—the more you refer, the more you earn.

Hibajer The VIP program rewards our most loyal players. VIP members receive special benefits such as higher bonuses, faster withdrawals, dedicated account manager, exclusive event invitations, and much more.

No application is needed to join the VIP program. The more you play, the higher your VIP level automatically becomes. We have 6 VIP levels: Bronze, Silver, Gold, Platinum, Diamond, and Elite. Each level offers better benefits and rewards.

Yes, Hibajer Completely safe, and we follow the highest security standards to keep your information and money protected. We use 256-bit SSL encryption that provides bank-level security. All your personal and financial information is encrypted and never shared with third parties.

Hibajer Licensed and regularly audited by international gaming authorities. We promote responsible gaming, and player protection is our first priority. Our customer support team is always ready to answer any security-related questions.

Hibajer We take your privacy very seriously. We only collect necessary information and follow strict data protection policies. Your information is stored on secure servers, and only authorized staff can access it. We never sell your information or share it with third parties for marketing purposes.

You can visit the "Privacy Policy" page to learn more about our privacy policy. If you want to delete your data, you can request it at any time, and we'll delete your information according to legal requirements.

If you believe your account has been hacked or accessed without authorization, immediately Hibajer Contact the support team. We will immediately suspend your account to prevent further damage. After verifying your identity, we will restore your account and perform security checks.

To prevent future hacking: use a strong and unique password, enable two-factor authentication, avoid logging in on public Wi-Fi, and be cautious of phishing emails/links. Hibajer Will never ask for your password via email.

Hibajer Applies maximum security measures to all payment transactions. We only use PCI DSS certified payment providers that meet international security standards. Your bank or card information is encrypted and not stored on our servers.

Every transaction is checked through a multi-layer fraud detection system. Suspicious activity is automatically detected and blocked. Your payment information is completely secure and never shared with third parties.

Responsible gaming means playing within your limits and viewing gambling as entertainment, not a way to earn money. Hibajer Promotes responsible gaming and provides various tools to help you stay in control: deposit limits, loss limits, session time limits, and self-exclusion.

If you feel gambling is negatively affecting your life, seek professional help immediately. We're connected with GamCare and other organizations that provide free support. Remember: gambling should be fun—if it's not, stop.

If Hibajer If the website won't load, try these solutions:

• Check your internet connection
• Refresh the browser (Ctrl+F5 or Cmd+R)
• Clear browser cache and cookies
• Try a different browser
• Check if you're using a VPN or proxy and turn it off
• Check if your firewall or antivirus is blocking the site

If the problem persists, use our mobile app or contact the support team.

A few common causes and solutions for game crashes or loading issues:

• Slow internet: Check your internet speed, at least 5 Mbps required
• Outdated browsers: Update your browser
• Insufficient memory: Close other tabs and programs
• Flash Player: Some older games require Flash, try HTML5 games
• Mobile issues: Update or reinstall the app

If a specific game crashes, notify the support team and try another game.

Hibajer Works perfectly on all modern browsers. For the best experience, we recommend the latest versions of the following browsers:

• Google Chrome: Fastest and most stable
• Mozilla Firefox: Good performance and privacy
• Safari: Best for Mac and iOS devices
• Microsoft Edge: Great for Windows 10/11

Does not support outdated browsers like Internet Explorer. Always keep your browser updated for optimal performance and security.

Hibajer The mobile app is available for both Android and iOS. To download:

• Android: Go to the "Download" page on our website and download the APK file. Before installing, enable "Unknown Sources" from Settings > Security.
• iOS: Follow the link from the "Download" page and install the profile. Trust it from Settings > General > Device Management.

After installing the app, sign in with your login credentials. Update the app regularly for new features and bug fixes.

If live chat doesn't work, check the following:

• Whether JavaScript is enabled in your browser
• Check if an ad blocker or privacy extension is blocking live chat—temporarily disable it
• Refresh the page and try again
• Try incognito/private mode

If live chat still doesn't work, you can email support@hibajer.app or message us on social media. We typically respond within a few hours.

Hibajer Works smoothly on most devices. Minimum system requirements:

• Desktop: Windows 7+, macOS 10.12+, or Linux; 2GB RAM; modern browser
• Mobile: Android 5.0+ or iOS 11+; 2GB RAM; stable internet
• Internet: Minimum 5 Mbps, 10 Mbps recommended for Live Casino

For the best experience, use a high-spec device and fast internet. Live Casino and HD games require more resources.